Know Your Work Skills

EDITOR NOTE: The information cards start here. Each Heading 3 below becomes a purple card. Inside a card, each Heading 4 becomes a row that opens when clicked, with the text under it as the answer. Terms and Conditions is different: its Heading 4s stay as one continuous list. These notes don’t show on the live site.

Tips

• Apply early, there are limited spaces and processing can take up to 14 business days.
• Make sure your details are correct. Incomplete applications can delay support.
• Make sure you can attend the date that you pick, and are able to make your own way to and from the course in Melbourne CBD.

Frequently Asked Questions

Who can apply?

Any current La Trobe University Melbourne Bundoora campus student. The student union only represents students on this campus.

How many times can I apply for an Employment Assistance course?

One application only per student.

How much support can I get?

You can choose one course to attend. You can pick from Responsible Service of Alcohol, Food Safety Handler, and Barista Coffee Making courses.

What details do I need to provide?

You must give us your student number, full name, date of birth, residential address, phone number, email address and Unique Student Identifier (USI).

How do I find out my USI?

If you are unsure what your USI is, find it here.

How do I get my deposit refund?

You can get your deposit refund once you have completed your short course by emailing hello@latrobesu.org.au a copy of your completion certificate.

When should I apply?

Apply now! Spots are limited.

How long does approval take?

Applications are usually processed within 7 business days. You’ll receive a confirmation email with your course information when ready.

How will I receive my course information?

You’ll get an email with course confirmation, including the date and location.

I’m a Bendigo, Sydney, Shepparton, Mildura, Albury-Wodonga, online or City campus student. Can I apply?

No. This program is currently only for Melbourne Bundoora campus students represented by La Trobe Student Union.

Why is the Student Union offering employment assistance?

Because the cost of living crisis is real. More students are working part-time jobs than ever, but finding work is hard and getting qualified can be expensive. By helping students with short courses, we want to increase your employability and help you find success in your part-time work.

Is this a long-term program?

We hope so! We’ll keep running it as long as we have funding and as long as students need it.

Terms and Conditions

1. About Know Your Work Skills

Know Your Work Skills is an LTSU program that gives eligible students access to free short courses that can help with getting part-time work.

Available courses may include:

• Responsible Service of Alcohol (RSA)
• Food Safety Handler
• Barista Coffee Making

Students must pay a $50 refundable deposit to secure a place.

2. Eligibility Requirements

To apply for Know Your Work Skills, you must meet all of the following conditions:

• Be a currently enrolled La Trobe University student
• Be studying at the Melbourne (Bundoora) campus
• Have not already received a Know Your Work Skills course place this year

Not eligible:

• La Trobe College students
• Students from other campuses (Bendigo, Sydney, Shepparton, Mildura, Albury-Wodonga, City, or online-only students)
• La Trobe Student Union Office Bearers

LTSU may check your enrolment details.

3. Course Place and $50 Deposit

• LTSU pays for the cost of the course
• Students must pay a $50 refundable deposit to secure their place
• The deposit is not the cost of the course

The deposit is required to encourage attendance and help make sure limited course places are not wasted, as another student may otherwise miss out.

Course places are limited and subject to availability.

4. Application Process

To apply, you must:

1. Complete the official application or booking form
2. Provide correct personal and student details
3. Select your preferred course and date
4. Pay the $50 refundable deposit

Your place is not confirmed until LTSU approves your application.

5. Assessment and Approval

• Applications are assessed by LTSU staff only
• Office bearers (student representatives) do not access applications
• Decisions are based on:
  • Eligibility
  • Available course places
  • Available program funding

Applications are usually processed within 14 business days.

All decisions made by LTSU are final.

6. Getting Your $50 Deposit Back

Your $50 deposit will be refunded if you:

• Attend the course
• Complete the course
• Send LTSU your certificate of completion

You must send your certificate of completion to LTSU before your refund can be processed.

Your refund will be returned using the same payment method used to pay the deposit.

If you paid through PayPal, your refund will be processed through PayPal.

7. Rescheduling Your Course

If you can no longer attend your booked course, you may ask to move to another available course date.

To reschedule, you must:

• Email hello@latrobesu.org.au in writing at least 5 days before your scheduled course start date

Rescheduling is subject to available course places.

If you contact LTSU less than 5 days before your course, you may not be able to reschedule and the rules for missed courses will apply.

8. If You Miss or Do Not Complete the Course

If you do not attend or complete your course, your $50 deposit will usually not be refunded.

This includes if you:

• Do not attend
• Arrive too late to take part
• Leave before the course is finished
• Do not complete the course requirements

LTSU may consider a refund in exceptional circumstances.

Exceptional circumstances will be reviewed by LTSU on a case-by-case basis. LTSU may ask you to provide evidence.

LTSU will decide whether a refund is approved.

9. Course Rules

• Your course place is for you only
• Your course place cannot be transferred to another person
• Your course place cannot be exchanged for cash
• Your course place will not automatically be moved to another course or date if you miss your booking

Please check the course date and time carefully before you confirm your booking.

10. Student Responsibilities

• Students are responsible for making their own way to and from the course
• Courses will usually be held at Level 1, 350 Collins St, Melbourne VIC 3000, unless you are told otherwise
• Students are responsible for making sure they are available on their booked date
• Students must follow the course provider's instructions
• Students must complete the course
• Students must send their certificate of completion to LTSU to receive their $50 deposit refund

If you miss your course without exceptional circumstances, LTSU may limit your access to future LTSU programs.

11. Limits and Fair Use

• Students may receive one Know Your Work Skills course place per year
• Multiple applications may be declined or cancelled
• Providing false or misleading information may result in:
  • Rejection or cancellation of the application
  • Loss of the deposit
  • Ineligibility for future LTSU support or programs

12. Confidentiality and Privacy

• All applications are confidential
• Information is accessed by authorised LTSU staff
• Relevant information may be passed to the course provider for enrolment and course administration
• Your data is:
  • Stored securely
  • Used to manage your application, booking and refund
  • Managed in line with LTSU privacy policies

13. Program Availability

• Know Your Work Skills is subject to funding and course availability
• Course dates, providers or course options may change
• The program may be:
  • Changed
  • Paused
  • Ended at any time

If your confirmed booking is affected, LTSU will contact you where possible.

14. Acceptance of Terms

By submitting an application and paying the $50 deposit, you confirm that:

• The information you provided is true and correct
• You understand the $50 deposit rules
• You understand that you must complete the course and provide a certificate of completion to receive your refund
• You understand that your deposit will usually not be refunded if you miss or do not complete the course
• You understand the rescheduling rules
• You understand and agree to these Terms and Conditions

EDITOR NOTE: The information cards end here.